Fraud Account Representative - Remote

About the Role

We are seeking a customer-focused and resilient Account Coordinator to join a mission-driven financial services organization. In this full-time position, you will serve as the primary voice of the company, ensuring that every customer feels supported and valued throughout their financial journey.

Location: Remote (Must reside within 60 miles of New Braunfels TX or Brownsville TX

Pay: $17/hour

If you are passionate about advocating for financial well-being and thrive in a dynamic, customer-centric environment, this opportunity is ideal for you.

Key Responsibilities

• Advocate for customer financial well-being by serving as a supportive and dedicated point of contact.
• Apply critical thinking and creative problem-solving skills to address customer inquiries effectively.
• Demonstrate persuasive communication and negotiation skills to guide customers toward constructive outcomes.
• Multitask efficiently between complex software platforms and active customer conversations.
• Adapt quickly to evolving situations in a fast-paced, high-volume environment.

Position Qualifications & Skills

• Customer Service Experience: 1+ years of demonstrated success going above and beyond for customers in any professional industry.
• Financial Experience Requirement: Minimum of 3 months of required experience working within a financial role or financial industry setting.
• Education: High School Diploma or GED required.
• Communication Skills: Strong verbal and written communication abilities paired with excellent interpersonal skills.
• Technical Savvy: Tech-savvy mindset with the ability to quickly navigate multi-screen software environments.
• Sales & Negotiation: Demonstrated ability to speak persuasively, with prior experience in sales or negotiation preferred.
• Core Strengths: Resourceful, resilient, adaptable, and capable of prioritizing tasks under pressure.

About the Company

Our client is a U.S.-based financial services provider committed to broadening access to clear, transparent credit solutions. Built around the belief that financial opportunities should be accessible to everyone regardless of where they start, the company develops customer-friendly products designed to help individuals build positive financial futures without hidden fees.

Disclaimer

Our system requires candidates to apply only within their current state or country of residence. If you don't see the perfect fit in your area just yet, we kindly ask that you explore our other openings to find an offer that aligns specifically with your region. Thank you for helping us keep our process organized and accurate!

While we welcome applications across the United States, please note that we are not hiring in the state of Illinois at this time. If you are located in Illinois, we encourage you to check back in the future or explore our openings tailored to other regions. Thank you for your understanding!