Autonomous Vehicle Incident Support Specialist
Southfield, MI, USA
Customer Service
Full Time
On-Site
Job Description
Responsibilities:
TaskUs will provide:
- Navigational Assistance: Guide AVs through challenging situations, such as blocked streets, narrow lanes, and private driveways, ensuring efficient and safe navigation.
- Decision Making: Collaborate with AVs to optimize driving paths, considering factors like lane closures and traffic conditions.
- Safety Oversight: Monitor AV behavior and intervene when necessary to prioritize safety and avoid potential hazards.
- Human-Machine Interaction: Maintain effective communication with AVs to ensure seamless cooperation and timely responses.
- Problem Solving: Adapt to dynamic road conditions and rapidly address unexpected challenges.
- Continuous Learning: Contribute to the improvement of AV technology by analyzing past performance and identifying opportunities for optimization.
- Safety Compliance: Ensure adherence to all relevant safety regulations and certifications.
- Strong focus on safety and attention to detail
- Excellent problem-solving and decision-making skills
- Ability to work effectively in a fast-paced, ever-changing environment
- Strong customer service, de-escalation, communication and interpersonal skills with 2 years experience
- At least 3 years driving experience on public roads
- Adaptability to new technologies and processes
- Ability to self-correct and learn from previous mistakes
- Maintain safety compliance certifications
- Ability to stay focused and seated for multiple hours at a time
- Ability to multitask in dynamic situations
- Schedule flexibility to support a 24*7 operation including holidays
- Valid driver's license with 3 years of driving experience and a clean driving record
- Ability to pass background, drug, and employment checks
- Be part of a pioneering team shaping the future of transportation
- Contribute to enhancing safety and efficiency on the roads
- Work in a collaborative and supportive environment
- Competitive holiday pay
- Vacation time, sick time
TaskUs will provide:
- Be part of a pioneering team shaping the future of transportation
- Contribute to enhancing safety and efficiency on the roads
- Work in a collaborative and supportive environment
- Competitive pay
- Vacation time, sick time
- Comprehensive Medical, Dental, Vision
- Life and Disability
- 401k
- Birthday Leave
- Employee Assistance Program
- Referral Incentive Program
TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
Req Id: req-bb330988655495da
Posted At: Wed Sep 23 2026 00:00:00 GMT+0000 (Coordinated Universal Time)